First Professionals offers a number of highly effective risk management products and services to its policyholders - at no additional cost. These comprehensive products are designed to avoid claims and disciplinary actions, and encourage physician participation.

Educational Programs
Numerous CME/CE educational courses for physicians, surgeons, and dentists. Presentations are also available to other health care professionals, administrators, and non-physician clerical and clinical support staff. Our risk management experts can present to organized medicine groups and society functions, and programs can be designed for a specific legal topic, medical specialty, or specific regulatory compliance.

Reference Sources
Comprehensive risk management manuals
• A Reference Tool For Risk Management

Risk Management Group Programs
• Written risk management plan
• Training of designated risk manager
• Incident reporting form
• Reporting of claims
• Analysis of administrative and clinical office systems

Risk Management Newsletter
Preventive Action is published quarterly and targeted to physicians, surgeons, anesthesiologists, dentists, office administrators, and health care professionals, provides timely tips and information to help minimize risk and maximize patient safety.

On-site Risk Management Surveys
• Office layout and appearance
• Storage and handling of pharmaceuticals and supplies
• Equipment services and checks
• Laboratory level, scope of services
• Waste disposal
• Office surgery scope
• Patient contact: telephone, fax, e-mail, appointments, medical advice, answering service, prescription refills, waiting time, billing & collection, emergency procedures
• Managed care process review
• Electronic communications
• Medical record documentation
• OSHA, ADA, AHCA compliance plans
• Written report citing strengths and weaknesses with recommended action plan
• Follow-up determination of action plan implementation
• Risk management consultations
• Individualized guidance and consultations of risk management and legal issues

Risk Management Reference Guides
• Medical Records Do's and Don'ts
• The Lawsuit
• License Investigation Defense Coverage
• Terminating the Physician/Patient Relationship
• The Deposition
• Office Guide for Dental Risk Management (CD-ROM)
• Early Diagnosis Steering Committee Education Booklet entailing:
   • Unstable Angina
   • Breast Abnormalities
   • Colorectal Conditions
• Office Managers and Administrators Guide: Risk Management Principles for the Medical Office Staff